Protect your information
Do not submit credit-card numbers, bank account credentials, online-banking passwords, social insurance numbers, or unrelated sensitive records through this form.

Account-holder support
This page does not process direct payments. Use the secure inquiry form to request verified instructions or discuss available next steps with an authorized representative.
Do not submit credit-card numbers, bank account credentials, online-banking passwords, social insurance numbers, or unrelated sensitive records through this form.
Sending an inquiry does not by itself determine liability, confirm the amount, waive rights, or create a payment arrangement. You may request available account information before deciding how to respond.
Collection and communication rules vary across Canada. The Compliance page links to official sources and explains when independent legal advice may be appropriate.
Account-holder support